Refund & Cancellation Policy

This Refund and Cancellation Policy applies to paid Repmation subscriptions, added technician seats, one-time services, and other charges collected by Repmation LLC through Stripe. It is incorporated into the Terms of Service.

Recurring Monthly Subscriptions

Repmation subscriptions renew automatically each month until canceled. The standard plan is $99 per month and includes five active technician seats. Each additional active technician seat is currently $10 per month. The applicable price, included features, taxes, discounts, one-time charges, and added-seat charges are displayed during checkout, in the owner billing area, or in Stripe. By accepting the recurring-billing terms and purchasing a subscription, you authorize recurring charges until the cancellation effective date.

How to Cancel

Account owners can cancel online by opening Billing in the Repmation owner dashboard and selecting Cancel at period end. The Billing page will confirm when cancellation is scheduled and the paid-through date. Owners may also use a cancellation control made available in the Stripe Customer Portal.

You may always cancel by submitting a written request through the contact page or by emailing [email protected] from the account's billing or owner email address. To prevent the next renewal charge, complete the online cancellation or submit the written request before the renewal date shown in the owner billing area or Stripe. A written request received before that renewal date is timely even if our confirmation is sent later. If a renewal charge occurs solely because we failed to process a timely request, we will reverse or refund that renewal charge.

When Cancellation Takes Effect

The owner-dashboard cancellation control schedules cancellation for the end of the current paid billing period. The subscription will not renew after that date. Access may continue through the paid-through date while the account remains in good standing, but access can end earlier for a payment reversal, security issue, unlawful use, material breach, or another reason permitted by the Terms of Service.

Support may process immediate cancellation when specifically requested. Immediate cancellation ends subscription access when processed and does not automatically create a refund or credit for unused time. A subscription scheduled to cancel at period end may be reactivated before the period ends when Stripe makes that option available.

Subscription Refunds

Subscription fees are generally non-refundable after a billing period begins, and canceling normally stops future renewals rather than refunding the current period. This does not limit any refund right required by applicable law.

Repmation will review refund requests involving:

• duplicate charges or an incorrect charge amount;
• a renewal charged after a timely cancellation request;
• an unauthorized charge that is confirmed after account and payment review;
• a material inability to access the paid service caused solely by Repmation and not reasonably corrected; or
• another exceptional circumstance that Repmation approves in writing.

Approved refunds are limited to the amount actually paid for the affected charge after discounts, credits, or promotions. Canceling a subscription, not using the service, failing to request reviews, or not achieving a desired number of reviews, rating, ranking, revenue, or other business outcome does not by itself qualify for a refund.

Added Technician Seats

The standard plan includes five active technician seats. Additional active technician seats are currently billed at the price shown in the owner billing area and Stripe. Repmation does not currently prorate added-seat quantity changes during a billing period. Adding a seat does not create an immediate partial-period charge, and removing a seat does not create a partial-period credit. The next invoice is based on the added active-seat quantity most recently synchronized to Stripe before billing.

To avoid an added-seat charge on the next invoice, deactivate or remove the applicable technician early enough for the billing update to synchronize before the invoice is finalized. Contact support if the Stripe quantity does not match the active technician count shown in Repmation.

One-Time Logo Design and Other Services

The optional custom logo-design service is a one-time $49 charge. A request to cancel that service is eligible for a full refund when it is received before a logo-design brief is submitted and before design work begins. After a brief is submitted or work begins, the fee is generally non-refundable because creative services have been reserved or performed. We may still approve a full or partial refund for a duplicate charge, billing error, failure to deliver the purchased service, or another circumstance required by law or approved in writing.

Other one-time services or add-ons are governed by the terms displayed when purchased. Canceling the recurring Repmation subscription does not automatically cancel, refund, or reverse a one-time service already purchased or performed.

Failed, Reversed, or Disputed Payments

If a recurring payment fails, Repmation may mark the subscription past due and suspend dashboard and review-page access while Stripe attempts collection or the payment method is updated. Access may be restored after Stripe confirms payment. A payment dispute, chargeback, or card cancellation is not a substitute for canceling the subscription and may result in account suspension while the matter is investigated.

How Refunds Are Sent

Approved refunds are submitted through Stripe to the original payment method. Repmation cannot redirect a refund to a different card, bank account, or recipient. After a refund is submitted, the bank or payment provider controls when it appears. Card refunds commonly appear within 5–10 business days, but timing may vary, and some refunds may appear as a reversal of the original charge.

Changes to This Policy

We may update this policy to reflect changes to Repmation, Stripe configuration, pricing, or applicable law. We will post the revised policy and update the date above. A change will not retroactively eliminate a refund or cancellation right that already accrued under the version applicable to the charge.

Contact

Send cancellation, billing, or refund requests through the contact page or to [email protected]. Include the business name, account email, affected charge date, and the reason for the request. Do not send full payment-card numbers or account passwords.